Policies & FAQ

Policies 

  • I do not accept returns, exchanges, or cancellation for orders. However, if you encounter any issues with your purchase, please don’t hesitate to reach out to me directly. Your satisfaction is very important and I am committed to resolving any concerns. Your feedback means a lot to me, and I am here to ensure you’re happy with your order. Thank you for your understanding and support!
  • Please double check your shipping address before placing your order. If you notice any errors after submitting your order, kindly contact me as soon as possible. Once order has been shipped, I am unable to make any changes to the address. This policy helps ensure your order reaches the correct destination. Thank you for understanding and cooperation!
  • Once your order is shipped, it’s in the hands of USPS. I take care in packing your items and sending them off, but beyond that, I can’t control the delivery process. Occasionally, packages may experience delays due to weather, busy seasons, or other unforeseen factors. I understand this can be frustrating, but please know that I’m here to assist if you have any questions. Rest assured, I always do my best to get your order to you as quickly as possible!

FAQ

  • How long does an item take to ship?

Shipping times can vary depending on the item you order. Some products are ready to ship immediately, while others, especially custom or handmade items, may take up to two weeks to be prepared and shipped. If you’re waiting in a special order, please keep in mind that it may take a bit longer. Your patience is greatly appreciated, and I promise it’ll be worth the wait when your item arrives!

  • How do I was my item?

most items can be machine washed using cold or warm water, which is a convenient option for everyday care. However, for more delicate piece, I recommend hand washing to ensure the fabric stays in great condition. Hand washing is gentler and helps preserve the items quality for longer lasting wear. A little extra care goes a long way in keeping your items looking their best!